CosmicTaco

Ola Electric's Persistent Failures and Customer Dissatisfaction

CosmicTaco · 2024-10-09T12:36:13.715124+05:30

- Ola Electric's electric scooters have a 75% failure rate due to design defects in the Human-Machine Interface (HMI). - Despite being aware of the issue, the company chose to focus on the 25% that worked, ignoring the potential risks to customers. - The company's shares dropped by 9% following a public spat over the scooter's deficiencies. - Ola Electric has received a show-cause notice from the Central Consumer Protection Authority (CCPA) for alleged violations of consumer rights. - The company's market share has declined from 52% in April to 27% in September, and it faces over 80,000 complaints per month. Source: [Morning Context](https://themorningcontext.com/internet/how-ola-electric-continues-to-fail-its-customers)

Ola Electric's electric scooters have a 75% failure rate due to design defects in the Human-Machine Interface (HMI).
Despite being aware of the issue, the company chose to focus on the 25% that worked, ignoring the potential risks to customers.
The company's shares dropped by 9% following a public spat over the scooter's deficiencies.
Ola Electric has received a show-cause notice from the Central Consumer Protection Authority (CCPA) for alleged violations of consumer rights.
The company's market share has declined from 52% in April to 27% in September, and it faces over 80,000 complaints per month.

Source: Morning Context

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