Trending @Infosys; Manager/HR ghosting on Laptop Submission via Courier. Need advice for a friend.

Hi everyone, urgent help needed. My friend has received his/her relieving date and is currently in his/her native place. He/She cannot travel to the base location for asset submission due to some strict family rituals/marriage practices. He/She informed the manager about this over a call, and the manager verbally agreed that my friend could courier the laptop. The manager asked him/her to drop an email to HR/him to confirm the mode of submission. The Issue: My friend sent the email, but neither the Manager, HR, nor the HR Manager is replying to confirm the process or address.

Questions: Has anyone successfully submitted a laptop via courier from a different city? Is it better to courier it directly to the office (Mailroom)? Is it safe/tracked properly? Can he/she courier it to a friend (who is an employee at the same location) and ask them to submit it on his/her behalf? My friend doesn't want to delay the relieving process. Any suggestions on what to do when HR/Manager stops responding?