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ITSM & Tools Engineer with 4 years of hands-on experience administering and optimizing enterprise monitoring and observability platforms, including SolarWinds (NPM, NTA, NCM, SAM, IPAM, HA) and Dynatrace. Strong expertise in incident, problem, and change management, ITIL processes, monitoring automation, and cross-tool integrations. Proven ability to execute major SolarWinds platform upgrades, implement high availability, and design insightful dashboards and alerting strategies. Skilled in Dynatrace full-stack monitoring, Zabbix, ServiceNow integrations, CMDB alignment, and end-to-end root cause analysis (RCA). A collaborative, detail-driven engineer focused on ensuring high availability, reliability, and end-to-end visibility across enterprise infrastructure.