Looking for a Job Change - Technical Support (3 years)

Hi everyone- I am looking for a new role (Technical Support) and would appreciate your support if you could refer me.

With 3 years of experience in COGNIZANT supporting enterprise environments, I bring hands-on expertise in system administration, SaaS platforms, and user access management.

• Performed user provisioning, de-provisioning, and access control using Active Directory, ensuring secure and policy-compliant operations.
• Delivered L1/L2 support across Windows and macOS with a 95%+ first-call resolution rate using ServiceNow and Jira.
• Configured Salesforce user roles, profiles, and security settings to meet business needs.
• Diagnosed and escalated DNS, DHCP, and connectivity issues as part of daily network troubleshootig

Skills : Jira, ServiceNow, Salesforce User Access Management, L1/L2 Support, Microsoft Intune, Office 365, Chat/Call Support, Troubleshootig, Windows/MacOS.