Trending @Accenture; Judge my naivete
This is my first job ever, and I sent an email to one of the client heads, replying to a request for questions for their upcoming IT townhall. I sent in a question regarding client technical documentation, which is branded all over. Unbeknownst to me, it was our team who's responsible for maintaining this document, not the client. The reply I got from one of the client team members was supportive and appreciative of me pointing the error out. But this caused a shit-storm with my manager (lvl8), one lvl9 (specialist), and two lvl6s (senior managers) whom I don't know. Anyways, they were as pleasant as they could be and it was mostly one of the lvl6 trying to control the narrative by setting in stone that I made a deliberate error in sending that email. The other lvl 6, whom I talked to in a subsequent call seemed to understand my perspective and willing to give the "benefit of the doubt" in his words. But I didn't like his phrasing either, saying I was just "curious". I would say I was reporting a real problem with the documentation that makes my job very menial, but I didn't think I could argue in that call, so didn't say anything. Another important person in this escalatory bonanza, someone from leadership in Houston, USA was also looped in on this. After the two grueling calls, I was pulled into another one with my manager to pinpoint exactly what it was that I found an issue with, which I did. He seemed to be calm and collected, unusually so, cause he has already shouted at me for no good reason in the past. And that's when I realised he was recording this call. Could've asked me first, but alright. And now I have mostly gotten over it, but needed to share this with someone.
Please judge me, my team, Indian work "culture", or just laugh at my expense. But most of all, I am looking for third party perspectives on this situation. I'll answer any clarifications you need, just comment. But I am looking to fit in, so constructive criticism will be appreciated.
Shit happens .. even with the best of intentions. Any loophole ideally in system first should be discussed within the team, and then once you have the acceptance from team, is when you should highlight to the clients My own experience with clients have been such that a small mistake is also blown out of proportion, so managers are just scared for their own jobs. In a way if you see, you threw them under the bus and they are putting out the fires. But yeah these things happen. Some hold you accountable some are chill. So just take it as a learning and move on
So what are the learnings? Ig never talk to the client about this stuff directly? That's revelatory, I think I am starting to understand what "jugaad" means to the tech work culture
They made it sound like a major security breach or confidential client data leak.
Idk why but I love this rant from you.
Same story everywhere with managers. My manager/senior manager is very toxic too. They will act all friendly in client calls leadership calls but when we ask anything link whether can we file on call or overtime for work they make us feel like greedy shit. Its small thing but it clearly shows how toxic the senior leaderships are..
What you did was correct, every one in the org are corrupt and only try to leech on your good work. A negative place to work. Everyone just wants to find fault with you. Find another company, Accenture is gone to the dogs
Do you really believe that? If so, are you looking for a way out too?
With some details what was the document what was your exact questions to them. That will help people to understand better comment
Technical documentation- it was branded with the client name all over, so I presumed it was made by them. But apparently our team was responsible for maintaining it. The issue was missing/wrongly-named items in several places. That was making it harder for me to read it, as I had to cross-check a lot with other data sources
So true my manager was not able to send a report to the client properly because of a petty mistake in the jira query he used.but then grilled entire team that we did not give the correct report to them and marked leadership highlighthing this . Wtf how illiterate a manager can be ... No sense of jira at all.
Oh, and my manager was so spooked that he asked me to not work for the rest of the day. This reminds me, he also declared today a WO for me, as he didn't want me to talk to someone specific from the client. Apparently this third party was interested in hearing from me directly, but it's clear that no one at Accenture wants that to happen.
