Trending @Accenture; Its 2 freaking AM!!!
I work the B shift (12:30 PM - 9:30 PM), but apparently, my sleep schedule belongs to my TL now. Woke up to a call from an unknown number—turns out it’s him. “P1 bug on prod,” he says, voice full of panic. I tell him the obvious: roll back to the last stable version and let’s fix it in the morning. Sounds reasonable, right?
Not for him. Nope. That would be too easy. That wouldn’t justify dragging me into this mess five hours past my shift for the last three hours.
So here I am, half asleep, debugging someone else’s mistakes, thanks to an incompetent TL and an abusive client. Love my job. Love my life
If this is a recurrent scenario for you, then I can feel your pain and frustration. However, if it's just a one off scenario, I think it's fine, shit happens sometimes and you would probably understand your TL's panic once you grow and reach that level in career. You definitely have the right to get paid overtime or take a compoff, there should definitely be a compensation.
Another point I would say is that your first response was ideally the correct one, that is, rollback the change and fix it in morning, however, past decade flor more in IT services has been such that we have had some really bad TLs and managers who would compromise their personal life to get/keep business, which has in a way increased client expectations now and we bear the consequences till date. India is now competing on a global level for IT services and I hardly foresee this situation improving anytime soon.
I think even my TL is struggling to survive in his new role as this is his first time being a TL hence the mess
I would suggest to not lift your mobile at that time. If its an unknown number just wait for the call to end and search in truecaller. Based on that, you can call back if its not from office and ignore if its your colleagues.
I have faced this so many times, I just ignored it and it came to a point till I am tired with that entire team and put my resignation without any offer in hand.
I usually have a separate number for office calls but it was 1130 and I was half asleep so I called back. Should have put it on true-caller first
How would you feel if your teammate did the same when you need the most if you are managing a team and your app broke?
Are we not supposed to support team during escalation or an incident. If you are an ops or a dev working for a service, wouldn't you be responsible to recover it immediately if it broke..
I'm against calling my teammates for punitive things but if it is an escalation or incident hampering BAU, we have to step in voluntarily.
At the end we either fail or succeed as a team not an individual.
Spoken like a true middle management guy. I don’t give a crap about your product. You have git for this exact reason. Revert to the last stable version and let the business go about how it should. Will look at the issue when its my working hours and not sacrifice my sleep and pulling an additional 6 hour shift after doing my 9 hour shift
The point is not middle management or an ASE. It's all about responsibility and understanding when to step in for your team in need.
Client?
The information you have provided is incomplete...you did not mention if you are put as on-call person or not, plus mentioning shift B (12:30 pm to 9:30 pm) is normal which is usually aligned with the business hours of client ( EO based).
If you are not on-call, then why would you pick up any call at 2:00 am?
Start thinking like a professional and give your time to company and project as per agreement and not as freebie
Are you in devops?
