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JumpyBurrito
JumpyBurrito
HSBC

Fraud on my HSBC Live+ credit card Getting so much anxiety

On Thursday I have encountered credit card fraud where an international transaction was done in Philippine’s currency of 1,46,000 INR of the name of Cbeu Air INC from 2 days the amount was in pending state today it got settle and I also got charged with the IGST and Foreign Markeup Fees. Already raised the dispute , blocked my credit card a new one got generated automatically and also complained to cyber crime. I also heard that it happened to one more colleague in HSBC Itself. Card was still with me, no otp, no pin share.

2mo ago
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FluffyPickle
FluffyPickle
Microsoft2mo

Let us know if bank is going to waive off this amount or you have to pay this?

JumpyBurrito
JumpyBurrito
HSBC2mo

That I am stressing out very much

JumpyBurrito
JumpyBurrito
HSBC2mo

I have done every at my best to recover the money

CosmicNugget
CosmicNugget
Deloitte2mo

Pro tip: keep international transactions off on all your CC, open it when you are doing one then instantly close it from app

JumpyBurrito
JumpyBurrito
HSBC2mo

Already did on the day of fraud 😂

FuzzyWalrus
FuzzyWalrus
Oracle2mo

I had faced the exact same fraud last year in UAE currency of 30k around. Did the below steps...

  1. within 3 hours of fraud raised a complaint with cyber crime( as fraud tool place early morning 3;30 am)
  2. immediately after raising complain called the credit card customer care and register a complaint.
  3. followed up rigorously with them.
  4. I got my money back, charges got waived off.

Note: the earlier you complain the best it is for them to stop the transfer and recover it back. If done within 24 hours they may still recover.

Post that incident i disabled international transactions on the cc. However after one week I saw again the same vendor has tried couple of times taking money but since it was deactivated I got msg of transaction failed.

JumpyBurrito
JumpyBurrito
HSBC2mo

My money got reverted this morning now waiting for the FX and IGST charges revert

MagicalLlama
MagicalLlama
BlackRock2mo

Did u share OTP or was it compromised? If yes then sorry 😔 but they count it as otp driven transaction.

JumpyBurrito
JumpyBurrito
HSBC2mo

In foreign transaction no otp is required

PeppyPickle
PeppyPickle
Microsoft2mo

International tranxs can usually happen otp-less even if your card provider is indian. Did you had intl transaction on lock? Usually one should keep cards on lock unless you wanna use them

PeppyPickle
PeppyPickle
Microsoft2mo

Also just to add US folks try to ping all scams on India/ India based scam centres like scammer payback but the number of scam centres operating in places like Mynammar, non-manila/ provincial areas of philipines, certain other parts of south east asia, the us folks don’t focus much on it only because they are afraid of chinese triads / other asian mafias which mainly operate these and kinda also have sizable presence in US(legally+ illegally)

FluffyPickle
FluffyPickle
Microsoft2mo

I always disable international transactions on all of my cards, only enable it when i am doing the transaction or visiting any foreign country.

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