Founders, Keep Human Touch in Customer Support

Ever since Gen AI picked up, everyone seems to have rushed to replace humans with bots and it has become practically impossible to reach out to humans quickly in the customer service department of many companies. So many dark patterns as if they don’t want people to reach out at all! If people spam you guys, at least make your postal address easily accessible, I’ll send registered letters or pigeons like good old days 😕.

Regards A frustrated founder trying to reach Razorpay support for weeks.