ZoomyKoala
ZoomyKoala
20mo

Dark Patterns are now illegal in India

Here are some of the dark patterns that have been banned in India.

  1. False Urgency: Online sellers create a sense of urgency with claims like ‘limited time offer’ or ‘only a few left’, pushing customers to buy quickly without much thought.

  2. Basket Sneaking: Additional items/services get added to your online shopping cart by the seller without your explicit approval, often leading to unexpected costs.

  3. Confirm shaming: Sellers use guilt or shame, suggesting you’re making a poor choice, to convince you to subscribe to services or make purchases you didn’t initially want.

  4. Forced Action: To access a desired product or service, you’re compelled to perform unrelated tasks like signing up for newsletters.

  5. Subscription Trap: Unsubscribing from a service is made intentionally difficult, keeping consumers locked into payments they no longer want.

  6. Interface Interference: Websites use confusing or misleading designs to trick you into making choices you wouldn’t normally make, like hiding important options.

  7. Bait and Switch: You’re lured with an offer for one product or service, but are then redirected to another, often costing more.

  8. Disguised Advertisement: Ads are blended in with regular content, making it hard to tell the difference and misleading you about what’s an ad and what’s not.

  9. Nagging: Constant and repetitive prompts or requests, like being asked to sign up for a newsletter repeatedly, can wear you down into agreeing.

The Indian government has specified that penalties for violations will be levied as per these guidelines.

source: https://bootcamp.uxdesign.cc/dark-patterns-are-now-illegal-in-india-6b3c35c5ce50

20mo ago
PrancingDumpling
PrancingDumpling

Tell this Zepto lmao

FluffyBanana
FluffyBanana

Zomato as well

SnoozyDumpling
SnoozyDumpling

No it's not "illegal" in India. Gosh is this the kind of due diligence you guys are doing at MS 🥲

The Ministry of Consumer Affairs has merely published GUIDELINES towards prevention and regulations of dark patterns. It's not enforceable as of today.

The good ones will fall in line and follow. Many including my companies have identified patterns realising that they fall in the grey area and will hit some business yet have removed it. Then there are the Zeptos, Swiggys of the world who know it's mere guideline and keep on the tactics. Hate basket sneaking that they do.

GroovyWalrus
GroovyWalrus
20mo

Seems like PayU is an offender of guidelines hence the saviour complex

SnoozyDumpling
SnoozyDumpling

Lol. We're no where the best and far from savior

PerkyRaccoon
PerkyRaccoon
20mo

How are they going to implement it?

SnoozyDumpling
SnoozyDumpling

Unlike RBI the ministry of consumer affairs doesn't have a muscle might to flex. In the land of RBI though (I work in fintech) guidelines are as good as law. Like the current one hitting the credit card repaents not being on BBPS.

PeppyDonut
PeppyDonut

Kaafi time se hai

ZippyBagel
ZippyBagel
20mo

The cancel process with Uber and Ola should be investigated first.

FluffyBanana
FluffyBanana

Most companies prioritize profits over ethics and that's how they survive in the market. It's pathetic.

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