CX, Ops & AI Transformation Leader - Exploring what's next

Sharing an update: I was impacted by a recent layoff and am now actively exploring leadership opportunities in CX, business operations, and AI-driven transformation.

Over the last 10+ years, I’ve led CX modernization, retention, and automation initiatives - building scalable operating models, improving CSAT and retention, and deploying AI-led workflows across service and contact center operations.

Open to relevant roles, conversations, and referrals.