CosmicTaco

CCPA Directs Ola Cabs to Improve Refund Options and Invoicing

CosmicTaco · 2024-10-14T10:04:31.080910+05:30

- The Central Consumer Protection Authority (CCPA) has directed Ola Cabs to implement a mechanism allowing consumers to choose their preferred refund method. - Currently, Ola issues vouchers for refunds, compelling customers to use their services again. - Ola has also been asked to provide an invoice for all auto rides, following findings of non-compliance with the Consumer Protection Act, 2019. - This is the first time the CCPA has issued a directive against Ola Cabs, which has been under scrutiny for some time. - The CCPA is also reviewing complaints related to charging cancellation fees. Source: [Mint](https://www.livemint.com/companies/after-ola-electric-ccpa-turns-the-heat-on-ola-cabs-issues-order-to-aggregator-on-refund-options-auto-ride-invoice-11728826624438.html)

The Central Consumer Protection Authority (CCPA) has directed Ola Cabs to implement a mechanism allowing consumers to choose their preferred refund method.
Currently, Ola issues vouchers for refunds, compelling customers to use their services again.
Ola has also been asked to provide an invoice for all auto rides, following findings of non-compliance with the Consumer Protection Act, 2019.
This is the first time the CCPA has issued a directive against Ola Cabs, which has been under scrutiny for some time.
The CCPA is also reviewing complaints related to charging cancellation fees.

Source: Mint