Trending @Wipro; Can you guys share the email writing topics you got in your SHL exam ? It would help us (who failed) to prepare for the re-assessment?

Do we need to open the camera

Respond to a customer who was not happy with the service (upload speed) he bought and as a Customer Executive you haven’t responded yet. There was a technical glitch within your company’s infrastructure that’s why the issue happened and customers were not able to upload with full speed. Niw customer is asking for refund. Note: The delay in response happened because customer hasn’t shared the correct contact details. Now, please respond to the customer (with proper email subject line) to share the update and inform that the company is unable to refund as the subscription was already used.

What is shl exam even I too got mail today