Burned Out After 3 Years in Support – Looking for a Way Into Management or 9–5 Role

I've been stuck in the same L2 support role for the past 3 years, and it's wearing me down. Every day is the same: chasing down incidents, hand-holding users over issues clearly out of our scope, and sitting through painfully long meetings about reducing ticket volume.

The pressure is getting worse — management has started openly threatening termination over minor mistakes, and there's now zero tolerance for human error. On top of that, I deal with late-night P1/P2 on-calls, weekend work, and a grueling 2 PM to 11:30 PM shift that stretches to 9.5 hours daily.

Honestly, I'm done. I want out of this cycle. Is there any realistic way to transition into a management-type role or a more normal 9–5 job within Accenture? Ideally something in project coordination, change/release management, or anything non-technical.

Any advice from those who made this transition would really help. 🙏