Trending @Cognizant; Broadband Reimbursement for October - Eligibility "No"

Hi team,my broadband reimbursement eligibility for October is showing as "No" in the system. I've been receiving this consistently as a remote/hybrid employee for over a year.

Has anyone else encountered this issue recently?

If you've had this resolved, could you please share the process to get it fixed? Thanks for your help!