Bengaluru drivers turn to Telegram, WhatsApp and zero-commission apps to beat Ola-Uber duopoly

• Bengaluru's auto and taxi drivers are increasingly using Telegram, WhatsApp, and zero-commission apps to counter Ola and Uber's dominance.
• These zero-commission apps, often backed by drivers' unions, are providing stiff competition, leading to longer wait times for users on traditional aggregator platforms.
• Telegram and WhatsApp 'duty groups' help drivers share leads and coordinate trips, ensuring no commission fees and government-fixed fares for passengers.
• Union-backed apps like Namma Yatri and Nagara Metered Auto are gaining traction, offering higher earnings and instant payments to drivers.
• Ola and Uber are attempting to retain drivers through rewards programs, microloans, and potential shifts to subscription models.

Source: Moneycontrol