CosmicTaco

Airbnb's AI Ambitions: Early Steps in Customer Support

CosmicTaco · 2025-02-17T11:20:12.150993+05:30

- Airbnb plans to roll out AI tech, starting with customer support this summer, says CEO Brian Chesky. - Chesky believes AI can revolutionize travel but says it's too early for AI trip planning tools. - AI will eventually expand to search functions and act as a travel concierge, with future productivity gains expected. Source: [TechCrunch](https://techcrunch.com/2025/02/14/airbnb-ceo-says-its-still-too-early-for-ai-trip-planning/)

Airbnb plans to roll out AI tech, starting with customer support this summer, says CEO Brian Chesky.
Chesky believes AI can revolutionize travel but says it's too early for AI trip planning tools.
AI will eventually expand to search functions and act as a travel concierge, with future productivity gains expected.

Source: TechCrunch